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Report a claim

Report a claim

What to do after an accident?

Immediately after an accident take the following steps

1. TURN OFF THE IGNITION OF YOUR VEHICLE and, if necessary, MOVE IT to a safe position OUT OF HARM’S WAY. The law requires that you stop at the accident scene.


2. Check all involved parties for injuries. If necessary, call 911 for medical assistance. 
3. Contact the police. By reporting the accident to the police and filing a report, you will help protect yourself from potential liability claims and legal action.


A POLICE REPORT IS REQUIRED IF THE ACCIDENT INVOLVES A HIT AND RUN VEHICLE, AND RECOMMENDED IF ANYONE WAS INJURIED or if it is apparent that liability will be disputed. WHEN POLICE ARE PRESENT AT THE ACCIDENT SCENE OBTAIN the police officer's name, phone number, and the police report number.

4. If your vehicle is not drivable, call a towing company to move your vehicle. OBTAIN the name, address, and phone number of the towing company.

5. As soon as possible, contact MAPFRE to report the accident.

Important Information That You Need To Know

1. Exchange the following information with involved parties:
• Year, make, model, license plate number, insurance carrier, and insurance policy number for all vehicles involved.

2. Identify any witnesses to the accident and obtain their contact information

3. Do not admit fault. Give details of the accident and cooperate with the police in providing answers to their questions.

4. If you have a camera in your possession, take photos of the damage to the vehicle, accident scene, and people involved.

How do i report my claim?

You can report your claim online by logging into the www.mapfreflorida.com, by fax at 1-866-615-8249 or you can call MAPFRE at 1-888-9 MAPFRE Option 1. Information that you need to report your claim:

• Date of the occurrence or accident
• The type of loss or accident, i.e. Automobile, Property or General Liability
• The Loss or Accident Location
• Related injury information i.e. person injured, visible or complaints of injury, treatment received at scene
• Persons involved in the accident or who witnessed the accident
• Damage information i.e. property owners, type of property demaged, and the location and severity of the damages
• Whether authorities such as police, fire department, or ambulance were notified.

Windshield & Glass Claims

We know the importance of repairing or replacing glass damage.

BEFORE you repair or replace the glass, if possible call MAPFRE at 1-888-9 MAPFRE Option 1. Calling us first prevents unnecessary costs to all involved parties. If you fix the glass before you call us, you may pay more for the repair.

Catastrophe Claims

In case of a local catastrophe occurrence we will inform you about the procedures to follow.

Hurricane Handling Procedures

The unit's dedicated telephone contact lines are:

 Telephone:  1-800-948-4242
 Fax:  1-866-615-8249

I possible, insureds will be contacted within 48 hours upon receipt of the first notice of loss.